Word Labs Support

7 word games. One place to get help.

Frequently Asked Questions

How do I create an account?

Tap the stats icon on the home screen, then tap Sign Up. You'll need a valid email address — we'll send a verification code to confirm it.

My progress didn't save after reinstalling. What do I do?

Progress is linked to your Word Labs account. Sign in with the same email you used before and your stats, rank, and XP will be restored automatically.

The Daily Challenge isn't showing a new puzzle.

The daily puzzle resets at midnight local time. If it still appears stale, force-close the app and reopen it. If the problem persists, contact us below.

How do I change the app icon?

Go to Settings (gear icon on the home screen) → Theme. Each theme — Classic, Atomic, Sci-Fi, Arcade, and Fantasy — has its own matching app icon which updates automatically when you switch.

How do I add friends?

You need a Word Labs account. Once signed in, open your profile and share your Friend Code. Your friend enters it in their app to send a friend request.

What does XP do?

XP (experience points) are earned by completing games, solving daily challenges, and hitting milestones. XP advances your rank from Bronze through Silver, Gold, Platinum, Diamond, Elite, Champion, and Unreal.

I found a word that should be valid but the game rejected it.

Word Labs uses a curated English dictionary. Some proper nouns, very rare words, or regional spellings may not be included. Let us know via the contact form below and we'll investigate.

How do I delete my account?

Email us at the address below with the subject line "Delete my account" and the email address associated with your account. We'll remove all your data within 7 days.

Still need help?

We typically respond within 24–48 hours.

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